High Quality Customer Support

Our number one priority is the impeccable support of our customers.

We know that doing good work leads to more good work. We're here to support you every step of the way; to troubleshooting and assisting you in moving your application up to our servers.

Prompt Customer Support Response

There's nothing worse than having to wait around for an answer from customer support.

That's why during our normal business hours(CET) customer support requests are responded to within minutes.

During non-business hours(CET), support requests are responded to within 6 hours, with most responses taking less than an hour.

We want you to know that you can count on us for prompt, courteous support.

Reliability

Our servers are monitored 24 hours a day, 365 days a year.

All our servers, and the components that make up our network, are built from the highest quality hardware.

Furthermore, our servers are monitored 24 hours a day, 365 days a year. In the event that a problem occurs, a team of network technicians stand ready to swing into action and address and remedy the situation.

We understand that it's critical for your Caché web applications to be accessible, and that is why we are proud to say that our network has an average monthly uptime of over 99.9%.

Security

We take the issue of security very seriously. All our servers are protected by a sophisticated firewall that can detect and negate intrusion attempts.

We make sure our servers are protected from hostile actions ensuring that nothing prevents your Caché web applications from being accessible. In the event of a hardware failure we can promptly restore a server to it's most current state.